1. Delivery area
The store currently delivers only to valid addresses in Switzerland. Other destinations require prior individual agreement.
2. Processing and carrier
Orders are processed after successful payment authorisation and are generally shipped with Swiss Post.
Processing before handover usually takes 1–2 business days. Saturdays, Sundays and public holidays are excluded. Promotions, high volumes or temporary shortages may cause delay.
3. Methods and costs
| Method | Estimate after dispatch | Cost |
|---|---|---|
| B Mail | 3–4 days | CHF 8.50; free from CHF 100 order value. |
| A Mail | 1–2 days | CHF 10.50; free from CHF 100 order value. |
The shipping option and price shown at checkout are decisive. Delivery times are estimates, not guarantees.
4. Address and undeliverable parcels
Please verify name, street, number, postcode and town before ordering. We are not responsible for delay or extra costs caused by incomplete or incorrect details where attributable to the customer.
Actual return or re-shipping costs caused by failure to collect, unjustified refusal or incorrect details may be charged.
5. Changes and cancellation
Send requests promptly to info@your-nutrition.ch. A change is possible only before binding shipping or payment processing.
Once an order has been processed or dispatched, there is no right to a later change or cancellation beyond mandatory law.
6. No voluntary withdrawal, exchange or return right
Swiss law does not provide a general withdrawal right for ordinary online purchases. YOUR NUTRITION does not grant an additional voluntary withdrawal, exchange or return right for food and food supplements.
This does not limit statutory rights for a proven defect, incorrect or incomplete delivery or transport damage.
7. Incorrect, damaged or defective delivery
Please report an incorrect, incomplete or visibly damaged delivery promptly to info@your-nutrition.ch with the order number and clear photos of goods, packaging and shipping label.
Keep the goods and packaging until the matter is resolved. Return goods only after receiving our instructions. For a valid complaint, we cover reasonable return costs or provide a return solution.
Depending on the circumstances, replacement, repair, an appropriate credit or a refund is provided under the statutory rights. Mandatory defect and damage rights remain unaffected.
8. Contact before return
Do not send goods back without prior instructions. Contact info@your-nutrition.ch so the return can be allocated and handled efficiently.